Q: HOW DO I BUY TICKETS FOR A HEADLINE ENTERTAINMENT EVENT?
A: Tickets can be purchased on Ticketmaster, or in person at our retail store.
Q: HOW DO I BECOME A MEMBER OF THE PLAYERS CLUB?
A: You can enroll at the players club located on the casino floor, next to the cashier’s cage. (Must be 21 years or older).
Q: I’M A “HIGH ROLLER”, HOW DO I SET UP A CASINO LINE OF CREDIT?
A: You can apply for credit at Margaritaville Resort Casino by filling out the application.
Q: HOW DO I CONTACT A CASINO HOST?
A: Interested in contacting one of our hosts? Be sure to call VIP Services at 1-855-FIN-VIPS for more information.
Q: WHY SHOULD I GET A MARGARITAVILLE PLAYERS CLUB CARD?
A: Signing up is free and easy! When you play with a Margaritaville Players Club card you can earn exciting rewards and benefits for your play.
Q: HOW DO I USE MY MARGARITAVILLE PLAYERS CLUB CARD?
A: Just place your card in the slot machine reader, the light will turn green when accepted. If you are playing table games give the Floor Supervisor your card and they will record your play.
Q: WHAT IS A CONTRABAND CACHE?
A: There are two types of rewards you can earn in your Contraband Cache account while playing in the casino. Point Play are points that can be redeemed for free play on the slot machines and at various outlets at Margaritaville Resort Casino. Bonus Play is free slot play awarded through direct mail and promotional events available directly on your account during the valid period. Bonus Play can only be redeemed at the slot machine.
Q: HOW DO I EARN A POINT?
A: It’s easy! You earn 1 point for every $4 played on a reel slot machine and every $8 played on a video poker machine. You can also earn points at the tables based on length of play, average bet and game type.
Q: WHY DO I NEED TO USE MY MARGARITAVILLE PLAYERS CLUB CARD?
A: Without using the card we are unable to track your gaming activity. Without this information we are unable to extend offers and rewards to you that we know you will enjoy. Bonus Play is free slot play awarded through direct mail and promotional events available directly on your account during the valid period.
Q: HOW DO I DOWNLOAD MY CONTRABAND CACHE?
A: Downloading your Point Play and Bonus Play is simple. You will need a PIN Number. This PIN can be obtained from the Player’s Club or one of the two kiosks located in front of the Player’s Club. Simply insert your Player’s Club card into the card reader on the slot machine, press Contraband Cache and enter your PIN Number. Then follow the instructions on the screen. You may also pick up a PIN Access card at the Player’s Club that will explain in detail on how to download your Contraband Cache.
Q: WHEN DOES MY POINT BALANCE EXPIRE?
A: That’s the best part; your earned free play point balance will never expire as long as you visit Margaritaville Bossier City and earn 1 point in a rolling 12 month period. You can bank your earned free play points and use them for what you want, when you want; YOU are in control! However, your tier status point balance will reset every six months.
Q: HOW DO I EARN A COMP?
A: You can redeem your Point Play points at any outlet in the facility. Redeem $1 credit for every 250 points earned. Just present your card at the outlet to be applied to the subtotal of your purchase.
Q: HOW DO I QUALIFY FOR A HIGHER CARD STATUS?
A: Tier status is based on earned points only. Free “Bonus Slot Play” such as direct mail offers, drawing, tournament, promotional winnings, and point multiplier promotions are not considered when determining Player’s Club card Tier Status. Points are not earned playing with Bonus Free Play.
Q: WHAT ELSE IS THERE TO DO IN THE SURROUNDING AREA?
A: Please visit Shreveport-Bossier.org for more information.
Q: WHAT BUSINESSES ARE LOCATED IN THE ADJACENT LOUISIANA BOARDWALK?
A: For more information about neighboring businesses, please visit LouisianaBoardwalk.com.