frequently asked questions

Q. HOW DO I BUY TICKETS FOR A HEADLINE ENTERTAINMENT EVENT?
A: Tickets can be purchased on Ticketmaster.

Q: HOW DO I BECOME A MEMBER OF THE PENN PLAY® PROGRAM?
A: You can enroll at the cage cashier located on the casino floor. (Must be 21 years or older).
Learn more about PENN Play.

Q: I'M A "HIGH ROLLER", HOW DO I SET UP A CASINO LINE OF CREDIT?
A: You can apply for credit at Margaritaville® Resort Casino Bossier City by filling out an application here.

Q: HOW DO I CONTACT A CASINO HOST?
A: Interested in contacting one of our hosts? Be sure to call VIP Services at 1-318-698-7186 or more information.
Learn more about our hosts here.

Q: WHY SHOULD I GET A PENN PLAY CARD?
A: Signing up is free and easy! When you play with a PENN Play card you can earn exciting rewards and benefits for your play.
Learn about PENN Play benefits.

Q: HOW DO I USE MY PENN PLAY CARD?
A: Just place your card in the slot machine reader, the light will turn green when accepted. If you are playing table games give the Floor Supervisor your card and they will record your play.

Q: HOW DO I EARN A POINT?
A: It's easy! You earn 1 point for every $5 played on a reel slot machine and every $10 played on a video poker machine. You can also earn points at the tables based on length of play, average bet and game type.

Q: WHY DO I NEED TO USE MY PENN PLAY CARD?
A: Without using the card we are unable to track your gaming activity. Without this information we are unable to extend offers and rewards to you that we know you will enjoy. Bonus Play is PENN SlotPlay® awarded through direct mail and promotional events available directly on your account during the valid period.

Q: WHAT ELSE IS THERE TO DO IN THE SURROUNDING AREA?
A: Check out our handy guide or visit Shreveport-Bossier.org for more information.

Q: WHAT BUSINESSES ARE LOCATED IN THE ADJACENT LOUISIANA BOARDWALK?
A: For more information about neighboring businesses, please visit LouisianaBoardwalk.com.